How can we help?
Help & FAQs
Getting Started
How do I create a Nashville Maid Match account?
When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.
If you’re within the Nashville, TN Metro area, absolutely. If we can reach your home within 30 minutes of Nashville Metro you’re in!
What is included in a standard cleaning?
Our standard cleaning is intended for regular maintenance to keep your home clean and healthy. It assumes a certain level of existing cleanliness and includes all items on our standard cleaning checklist. Our standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
We price based on the number of bedrooms, bathrooms, and square footage of the home. Provide this information on our booking page and your price is available instantly on the website.
Do you bring your own cleaning supplies, products and equipment?
We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. We do not provide a toilet brush, step stool, or conventional mop/bucket due to sanitary reasons. If you have specific products you would like us to use, please leave them out for us.
Can I request special tasks or extras?
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Pricing & Policies
How do I use my Nashville Maid Match credits?
You can apply a gift card to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your gift card to a past appointment that was already completed.
How can I view my Nashville Maid Match credits?
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select” redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your gift card to a past appointment that has already been completed.
I bought a gift card, how can I redeem it?
In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
Share with your friends. If a friend books your friend will receive a $25 discount and you earn a $25 referral reward that can be applied to a future service. Please send us an email once your friend books with your referred friends information so we can apply the discounts.
Manage Your Account
Visit our customer page at https://nashvillemaidmatch.launch27.com/login
You can submit a password change request on the customer login page at https://nashvillemaidmatch.launch27.com/login
Log into your account at https://nashvillemaidmatch.launch27.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.
Log into your account at https://nashvillemaidmatch.launch27.com/login and update your address on file.
How do I change my credit card?
Log into your account at https://nashvillemaidmatch.launch27.com/login and update your card on file. Your new card will automatically be noted as your default card.
How do I book my first appointment?
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
Trust & Safety
Can I trust my cleaning professional?
All of our cleaning professionals are interviewed, referenced checked, and pass a detailed background check. Less than 10% of the people that apply end up working as a Nashville Maid Match certified cleaner.
What happens if something goes wrong during my appointment?
If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!
Is my billing information kept safe and secure?
We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by Stripe and are layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.
Do the cleaning professionals go through a background check?
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
What is your 100% satisfaction guarantee policy?
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 24 hours). If after our re-clean is completed, and you’re still not happy with service, we offer a full refund.